SHIPPING POLICY
Thank you for shopping at netfjk.com. Below you will find everything you need to know about how and when your order reaches you.
1. WHERE WE SHIP
We ship exclusively within Germany, and all orders are sent from our location in Germany. Unfortunately we are not able to deliver to addresses outside Germany at the moment.
2. SHIPPING OPTIONS
You can choose between two shipping options at checkout:
Standard Shipping
Cost: free
Estimated delivery time: 4 to 5 business days
Insured Express Shipping
Cost: 4.95 EUR
Estimated delivery time: 2 to 3 business days
Your parcel is insured during transport, so you can relax while it is on its way.
The shipping cost is shown clearly at checkout before you complete your order.
3. DELIVERY TIMES
Delivery times start on the day after your order has been placed and your payment has been confirmed. Business days are Monday to Friday, excluding public holidays in Germany.
The delivery times above are estimates. During busy periods such as holidays or sales, or in case of disruptions at the shipping carrier, delivery may occasionally take a little longer. If we expect a significant delay with your order, we will let you know by email.
4. ORDER CONFIRMATION AND TRACKING
After placing your order, you will receive an email confirming that we have received it. As soon as your parcel has been handed to the carrier, we will send you a shipping confirmation with tracking information where available, so you can follow your delivery.
5. DELIVERY ADDRESS
Please make sure your name and delivery address are complete and correct before completing your order. If you notice a mistake, contact us as soon as possible at support@netfjk.com. We will do our best to correct it, as long as your order has not yet been shipped.
If a parcel is returned to us because the address was incomplete or incorrect, or because it was not collected from the carrier, we will contact you to arrange a new delivery.
6. ORDERS IN SEVERAL PARCELS
In some cases, an order may be sent in more than one parcel. This does not cost you anything extra. You will receive tracking information for each parcel where available.
7. DAMAGED OR MISSING PARCELS
Please check your parcel when it arrives. If the packaging is visibly damaged, you can ask the carrier to note this on delivery. If an item arrives damaged, if something is missing, or if your parcel has not arrived within the expected time, please contact us at support@netfjk.com with your order number and, if possible, a few photos. We will take care of it with the carrier and find a solution for you, such as a replacement or a refund. This does not affect your statutory rights.
8. CONTACT
If you have any questions about shipping, we are happy to help.
LN E Commerce UG (haftungsbeschränkt)
Am Rabenecksiek 5
32139 Spenge
Germany
Email: support@netfjk.com
Phone: +49 163 1017945