RETURNS AND REFUNDS
We want you to be happy with every product from netfjk.com. If something is not right, you can return it within the period described below. Here is how returns and refunds work.
1. YOUR 14 DAY RIGHT OF WITHDRAWAL
As a consumer, you have the right to withdraw from your purchase within fourteen days without giving any reason. The period starts on the day you, or a person you have named who is not the carrier, receive the goods. If your order arrives in several parcels, the period starts when you receive the last parcel.
The full legal information on your right of withdrawal, including the model withdrawal form, can be found in our Terms of Service.
2. HOW TO START A RETURN
Please let us know that you want to return your order before sending anything back, so we can give you the correct return instructions. Simply send us a clear statement by email or post, for example:
Email: support@netfjk.com
Post: LN E Commerce UG (haftungsbeschränkt), Am Rabenecksiek 5, 32139 Spenge, Germany
Please include your name, your order number and the items you would like to return. You may use the model withdrawal form in our Terms of Service, but you do not have to.
To meet the deadline, it is enough to send your notice of withdrawal before the fourteen days have passed.
3. SENDING THE ITEMS BACK
After you have told us you want to return your order, please send the items back within fourteen days. The deadline is met if you send the parcel before these fourteen days have passed.
Please pack the items carefully, ideally in their original packaging, so they are not damaged on the way back to us. We recommend using a tracked shipping service and keeping your proof of postage until your refund has arrived.
You bear the direct costs of returning the goods, unless the item is faulty or we sent you the wrong item.
4. CONDITION OF RETURNED ITEMS
You are welcome to look at and check the products just as you would in a shop. If an item shows signs of use or damage beyond what is needed to check its nature, characteristics and functioning, we may deduct an amount for the loss in value from your refund.
5. YOUR REFUND
Once you have withdrawn from your purchase, we will refund all payments we received from you, including the cost of standard delivery, at the latest within fourteen days of receiving your notice of withdrawal.
Please note that the 4.95 EUR surcharge for Insured Express Shipping is not refunded, because it is an extra cost above our free standard delivery.
We will refund you using the same payment method you used for your order, unless we have expressly agreed on something else with you. You will not be charged any fees for the refund. We may hold back the refund until we have received the items back or until you have shown us proof that you have sent them, whichever happens first.
How long it takes for the money to appear in your account depends on your bank or payment provider.
6. DAMAGED, FAULTY OR WRONG ITEMS
If an item arrives damaged or faulty, or if you received something you did not order, please contact us at support@netfjk.com, ideally within seven days of receiving it. Please include your order number and a few photos of the item and the packaging. This helps us sort things out quickly and make a claim with the carrier if needed.
In these cases, we will cover the cost of sending the item back and offer you a replacement or a full refund. Contacting us after seven days does not affect your statutory warranty rights, which apply to all products bought from netfjk.com.
7. NATURAL MATERIALS
Many of our products, such as wooden utensils and woven baskets, are made from natural materials. Small differences in colour, grain, weave or size are part of their character and are not considered a defect.
8. QUESTIONS
If you have any questions about returns or refunds, just get in touch and we will gladly help.
Email: support@netfjk.com
Phone: +49 163 1017945